Shipping Policy

Merckley USA LLC Shipping Policy

 

At Merckley USA LLC, we are committed to delivering top-tier clothing to our valued customers. To ensure the highest quality of each product, our shipping process may take longer than standard shipping times. Please read our shipping policy carefully for more details.

 

 1. Shipping Timeframe

- Processing Time: Each item is meticulously crafted and undergoes a thorough quality inspection. This process ensures that every product meets our high standards. As a result, processing your order may take between 1 to 6 weeks before it is shipped.

- Shipping Time: Once your order has been processed and passed our quality checks, it will be shipped. The delivery time depends on your location and the shipping method selected at checkout.

 

2. Shipping Methods and Costs

- Standard Shipping: Delivery within [insert time range, e.g., 7-10 business days] after the processing period.

- Express Shipping: Delivery within [insert time range, e.g., 2-5 business days] after the processing period.

- Shipping costs are calculated based on the shipping method chosen, your location, and the weight of your order. The total shipping cost will be displayed at checkout.

 

3. International Shipping

We offer international shipping to select countries. International shipping times vary based on the destination country and customs processing.

-Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, and fees that may apply to their orders. Please check with your local customs office for more information.

 

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment through the carrier's website.

 

5. Shipping Delays

While we strive to meet our shipping timeframes, delays may occur due to factors beyond our control, such as:

- Customs processing delays

- Carrier service disruptions

- Severe weather conditions

 

We appreciate your patience and understanding in such situations. If you experience a significant delay, please contact our Customer Service team for assistance.

 

6. Shipping Address

Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to make changes to your shipping address, please contact us immediately at [email] or [phone number].

 

7. Lost or Damaged Shipments

- Lost Shipments: Merckley USA LLC is not responsible for lost shipments. Once the order has been handed over to the carrier, the risk of loss transfers to the customer. We recommend using the provided tracking information to monitor your shipment.

-Damaged Shipments: All items undergo thorough inspection before shipping to ensure they meet our high standards. Therefore, we do not offer refunds or replacements for items damaged during shipping. Please contact the carrier directly to file a claim for damaged items.

 

8. Contact Information

For any questions or concerns about our shipping policy, please contact us by email at: business@merckley.com

 

 

By detailing the shipping process, timeframes, and procedures, this policy aims to set clear expectations for Merckley USA LLC's customers while emphasizing the commitment to quality and customer satisfaction.